GeoCreative Hoodie
We want you to be happy with your purchase. If you are not completely satisfied with your order, you may be able to return it in accordance with the policy below.
1. Returns
You have 14 days from the date you receive your order to request a return.
To be eligible for a return, items must:
Be unused and unworn.
Be in their original condition.
Have all original tags and labels attached.
Be returned in suitable original packaging where possible.
Not have been washed, altered, damaged or marked.
We reserve the right to refuse a return if an item does not meet these requirements.
2. How to Request a Return
To request a return, please contact us through the contact details provided on our website and include:
Your order number.
The item(s) you wish to return.
The reason for the return.
We will provide you with the relevant return instructions.
Please do not send items back without contacting us first, as this may delay the processing of your return.
3. Refunds
Once your returned item has been received and inspected, we will confirm whether your refund has been approved.
If approved, your refund will be issued to the original payment method.
Please allow up to 14 days for your refund to be processed after we receive your returned item. Your bank or payment provider may require additional time for the funds to appear in your account.
Original delivery charges are generally non-refundable unless the item is faulty, incorrect, or otherwise required to be refunded under applicable consumer law.
4. Faulty or Incorrect Items
If you receive an item that is faulty, damaged or incorrect, please contact us as soon as possible after receiving your order.
Please provide your order number and, where appropriate, photographs showing the issue.
We will assess the issue and, where appropriate, offer a repair, replacement, exchange or refund in accordance with your legal rights.
Nothing in this policy affects your statutory rights as a consumer.
5. Exchanges
We may offer exchanges for alternative sizes or items where stock is available.
If the requested replacement is unavailable, we may offer a refund instead.
Please contact us before returning an item if you would like to request an exchange.
6. Return Postage
Unless an item is faulty, damaged or incorrectly supplied, the cost of returning an unwanted item is normally the customer's responsibility.
Where an item is confirmed to be faulty or incorrectly supplied, we will arrange an appropriate solution in accordance with your legal rights.
We recommend using a tracked delivery service when returning an item, as we cannot be responsible for items lost in transit before they reach us.
7. Personalised or Custom-Made Items
Personalised, customised or made-to-order items may not be eligible for return if you have changed your mind, unless the item is faulty or your statutory rights otherwise apply.
Any applicable exclusions will be clearly stated on the relevant product page before purchase.
8. Sale Items
Sale items are eligible for returns unless the product description specifically states otherwise.
Any statutory rights relating to faulty or incorrectly described goods remain unaffected.
9. Your Statutory Rights
This policy does not limit or exclude any rights you have under UK consumer protection law.
Where applicable, you may have additional rights relating to faulty, misdescribed or unsuitable goods, including rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
If you have any questions about our Returns & Refund Policy, please contact us using the contact information provided on our website.
Thank you for shopping with us.
